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Privacy Policy

Effective Date: February 12, 2026

Last Updated: February 12, 2026

Concept Three, Inc. (“Concept Three,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://conceptthree.com (the “Site”), contact us, interact with our ads, or engage our services.

By accessing or using the Site, you agree to this Privacy Policy.

1) Information We Collect

We collect information from you in several ways:

A) Information You Provide Directly

You may provide information when you:

  • Fill out forms or request information

  • Subscribe to updates or download materials

  • Contact us via email, phone, text message (SMS/MMS), or social platforms

  • Engage us for services or communicate as a client

This information may include:

  • Name, company, title

  • Email address, phone number, mailing address

  • Message content and attachments you send us

  • Information you include in forms (e.g., project details, goals, budgets)

  • Client billing/contact details and service-related communications (as applicable)

B) Information Collected Automatically (Online Identifiers & Usage Data)

When you use the Site, we (and our service providers) may automatically collect:

  • IP address, approximate location (city/region), time zone

  • Device identifiers, browser type/version, operating system

  • Referring/exit pages, pages viewed, time spent, clickstream data

  • Session identifiers, diagnostic data, performance and error logs

C) Cookies, Pixels, and Similar Technologies

We use cookies and similar tools (including pixels, tags, SDKs, local storage, and server-side tracking where applicable) to:

  • Operate and secure the Site

  • Remember preferences

  • Measure Site performance and usage

  • Attribute and measure advertising performance

  • Improve and personalize content and experiences

You can control cookies through your browser settings, and in some regions you may also see a cookie/consent banner. If you disable cookies, some features may not function properly.

D) Information From Third Parties

We may receive information about you from third parties, including:

  • Advertising/analytics partners (e.g., Google, Meta)

  • Social media platforms (if you interact with our pages or ads)

  • Lead generation/referral partners

  • Publicly available business information (e.g., company site, business listings)

2) How We Use Information

We may use information for the following purposes:

  • To respond to requests, inquiries, and customer support messages

  • To provide, operate, and improve the Site and our services

  • To communicate about services, scheduling, project coordination, and account matters

  • To deliver requested resources and information

  • To run analytics, understand Site behavior, and improve performance

  • To measure, optimize, and attribute marketing and advertising campaigns

  • To develop internal reporting and business insights

  • To prevent fraud, spam, misuse, and security incidents

  • To comply with law, enforce agreements, and protect rights and safety

3) Text Messaging (SMS/MMS)

If you provide your mobile number, you may receive SMS/MMS messages from us. We primarily use text messaging for one-to-one customer service and account communications, such as scheduling, confirmations, updates, and responding to questions. In some cases, where permitted and based on your preferences, we may send informational or promotional messages.

Consent

You may opt in by:

  • Texting our business number first, or

  • Explicitly requesting text as a preferred contact method (verbally or in writing, such as by email), or

  • Submitting a form where you consent to receive texts (where applicable)

We may send an opt-in confirmation message.

Message Frequency / Rates

Message frequency may vary. Message and data rates may apply.

Opt Out / Help

Reply STOP to opt out. Reply HELP for help.

Important SMS Disclosure

We do not sell or share SMS opt-in consent or your phone number for SMS marketing purposes to third parties.

We may use service providers (e.g., communications platforms and carriers) to deliver messages and manage messaging on our behalf.

4) How We Share Information

We may share information as follows:

A) With Service Providers

We share information with vendors who provide services for us, such as:

  • Website hosting, infrastructure, and security providers

  • Analytics and measurement providers (e.g., Google Analytics)

  • Advertising and conversion measurement partners (e.g., Google Ads, Meta Pixel)

  • Tag management tools (e.g., Google Tag Manager)

  • CRM and marketing platforms (e.g., HubSpot or similar)

  • Call tracking and lead attribution tools (e.g., CallRail or similar)

  • Communications providers used for calls and messaging (e.g., Dialpad)

These providers are authorized to process information only to perform services for us.

B) For Legal, Safety, and Compliance Reasons

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal process or government requests

  • Investigate, prevent, or take action regarding suspected fraud, misuse, or security issues

  • Protect the rights, property, and safety of Concept Three, our clients, users, or others

  • Enforce our agreements and policies

C) Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

D) With Your Direction/Consent

We may share information when you direct us to do so or otherwise consent.

5) Analytics, Advertising, and Conversion Tracking

We use analytics and advertising tools to understand Site performance, improve user experience, and measure the effectiveness of our marketing. These tools may collect identifiers and event data (such as page views, clicks, conversions, device and browser data, and IP address) and may use cookies or similar technologies.

Common Tools We Use

We may use (or use features associated with) tools such as:

  • Google Analytics

  • Google Ads conversion tracking and remarketing

  • Meta Pixel (Facebook/Instagram)

  • Tag management tools (e.g., Google Tag Manager)

  • CRM and marketing automation tools (e.g., HubSpot)

  • Call tracking and lead attribution (e.g., CallRail)

Remarketing / Interest-Based Advertising

We (and our partners) may use collected data to show you ads that are more relevant to your interests (remarketing). You can manage ad preferences through your browser/device settings and platform controls (e.g., Google and Meta ad settings). Availability and controls vary by device and region.

6) Call Recording, Transcripts, and Communications

If you call us, we (or our providers) may collect call-related data such as call metadata (time, duration), recordings, voicemails, and transcripts where enabled and permitted by law. We use this information for quality assurance, training, customer support, and business operations. Where required, we provide appropriate notices and obtain consent.

7) Data Retention

We retain information for as long as reasonably necessary to:

  • Provide services and operate the Site

  • Maintain business records and fulfill legitimate business purposes

  • Resolve disputes and enforce agreements

  • Comply with legal obligations

Retention periods vary depending on the nature of the information and why it is collected.

8) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website or transmission method is completely secure, and we cannot guarantee absolute security.

9) Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to or a copy of certain information

  • Request correction or deletion of information

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

To make a request, contact us using the information in the “Contact Us” section.

Marketing Emails

If you receive marketing emails, you can opt out by using the unsubscribe link in the email. Even if you opt out of marketing, we may still send non-marketing messages (e.g., service or administrative communications).

Text Messages (SMS/MMS)

Reply STOP to opt out. Reply HELP for help.

Cookies / Tracking Controls

You can adjust browser settings to limit cookies. Some jurisdictions may provide additional cookie consent controls.

10) “Do Not Sell or Share” (State Privacy Disclosures)

Some U.S. state privacy laws define “sale” or “sharing” broadly to include certain forms of advertising/analytics data disclosure. We may share identifiers and event data with advertising/analytics partners to measure campaigns and improve marketing.

Where applicable, you may have the right to opt out of certain forms of targeted advertising. To request an opt-out, contact us at ct3@conceptthree.com with the subject line “Privacy Opt-Out Request.”

Note: We do not sell or share SMS opt-in consent for third-party marketing purposes.

11) Children’s Privacy

The Site is not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.

13) International Visitors

If you access the Site from outside the United States, your information may be processed in the United States and other jurisdictions where we or our service providers operate. Data protection laws may differ from those in your location.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The Last Updated date reflects the latest revision. Continued use of the Site after changes become effective indicates acceptance of the updated policy.

15) Contact Us

Concept Three, Inc.

222 N. Main Street

Davison, MI 48423

Email: ct3@conceptthree.com

Phone: 810-653-1002